FAQ

Our products stay fresh for 8 months, ensuring quality and freshness.

To keep our products in their best condition, it is best to store them in the freezer at -18°C or below. It is important to avoid opening the freezer frequently.

You can indicate your preferred delivery date and time when placing your order to receive the product at a time convenient for you.

We accept a variety of payment methods, including BLIK, MasterCard, VISA, Apple Pay and Google Pay.

You can change your order by contacting our customer service department or via the 'contact us' section on our website.

Our products are manufactured in accordance with sanitary and epidemiological standards and undergo several stages of quality control. We also offer returns in case of defects.

We deliver within 2 hours of placing your order so that you can enjoy our products as quickly as possible.

Detailed information about delivery zones can be found in the 'Delivery' section of our website.

If the product does not meet the declared properties or has defects, you can return it.

We use proprietary packaging and special thermal packaging to ensure the proper condition of the product during delivery.

You can read the detailed characteristics of each product on our website, including allergen information.